Frequently Asked Questions (FAQ)
Q: What is NovaWires?
A: NovaWires is a leading provider of high-quality electrical wires and cables designed for various applications, including residential, commercial, and industrial use. Our products are known for their durability, safety, and efficiency.
Q: What types of products does NovaWires offer?
A: We offer a wide range of products, including copper and aluminium wires, fire-retardant cables, PVC-insulated wires, and multi-strand cables. Our product line caters to diverse needs such as home electrification, industrial wiring, and specialized applications.
Q: Where is NovaWires located?
A: NovaWires is headquartered in Delhi, India, with a robust distribution network across the country to ensure timely delivery and service.
Q: How can I contact NovaWires for more information?
A: You can contact us through our website’s Contact Us page, via email at connect@novawires.com
Q: What are the key features of NovaWires products?
A: NovaWires products are:
- Made from high-grade electrolytic copper and aluminium.
- Insulated with FRLS grade. PVC for enhanced safety.
- Fire-retardant and low smoke emitting.
- Eco-friendly and compliant with RoHS standards.
- Available in various sizes and specifications to meet different electrical needs.
Q: Are NovaWires products certified?
A: Yes, all NovaWires products are certified and adhere to national and international safety standards, including ISI certification and RoHS compliance.
Q: How can I place an order for NovaWires products?
A: You can place an order directly through our website. Simply browse our product catalog, add items to your cart, and proceed to checkout. For bulk orders or special requests, you can contact our sales team directly.
Q: Do you offer discounts for bulk purchases?
A: Yes, we offer attractive discounts for bulk purchases. Please contact our sales team for more details on bulk pricing and discounts.
Q: What payment methods do you accept?
A: We accept various payment methods, including credit/debit cards, net banking, UPI, and major digital wallets.
Q: Can I track my order?
A: Yes, once your order is shipped, you will receive a tracking number via email, which you can use to track your order on our website.
Q: What are your shipping options?
A: We offer standard and express shipping options. Shipping charges and delivery times vary based on the destination and the weight of the order.
Q: Do you offer international shipping?
A: Yes, we offer international shipping. Please contact our customer service team for more information on international shipping rates and delivery times.
Q: How long will it take to receive my order?
A: Standard delivery usually takes 3-7 business days, while express delivery takes 1-3 business days. Delivery times may vary based on your location and the availability of the product.
Q: What should I do if my order is delayed?
A: If your order is delayed, please contact our customer service team with your order number. We will investigate the issue and provide you with an update as soon as possible.
Q: What is your return policy?
A: We offer a hassle-free return policy. If you are not satisfied with your purchase, you can return the product within 14 days of delivery. The product must be in its original condition and unopened packaging.
Q: How do I initiate a return?
A: To initiate a return, you may user our website or contact our customer service team with your order number and the reason for the return. We will provide you with instructions on how to return the product.
Q: When will I receive my refund?
A: Refunds are processed within 7-10 business days after we receive the returned product and verify its condition. The refund will be credited to your original payment method.
Q: Can I exchange a product?
A: Yes, you can exchange a product within 14 days of delivery. Return shipping and re-shipping charges would need be borne by client. Please contact our customer service team for assistance with the exchange process.
Q: Do NovaWires products come with a warranty?
A: Yes, all NovaWires products come with a flat 10-year no-questions-asked warranty. This warranty covers any manufacturing defects or performance issues.
Q: How do I claim the warranty?
A: To claim the warranty, please contact our customer service team with your proof of purchase and a description of the issue. We will guide you through the warranty claim process.
Q: Do you offer technical support for your products?
A: Yes, we offer comprehensive technical support for all our products. You can reach out to our technical support team via email connect@novawires.com
Q: How can I become a distributor or reseller for NovaWires?
A: We are always looking to expand our network of distributors and resellers. Please visit our Reseller Registration page on our website and fill out the registration form. Our team will get in touch with you.
Q: Do you offer any special programs for electricians or contractors?
A: Yes, we have special reward programs and discount schemes for electricians and contractors. Contact our sales team for more details on how to enroll.
Q: Where can I find more information about NovaWires?
A: You can find more information about NovaWires on our About Us page, our blog, and our social media channels. Follow us for the latest updates and promotions.